Digital Collaboration, Cross-Border Attendance and Local CRM Systems

Service Scope:

• Configure OA, approvals, announcements, documents, tasks, meetings, seal, contracts and expense reimbursement for China-Vietnam teams

• Support cross-border attendance: shifts, clock-in, leave, overtime, time-off, fieldwork, scheduling and payroll interface

• Connect local HRM: employee files, labor contracts, probation, social insurance, PIT, payroll, training and offboarding

• Deploy CRM for Vietnam customers, leads, quotations, contracts, orders, after-sales, visit records, dealers and sales pipeline

• Support Chinese, Vietnamese and English roles and permissions for HQ, Vietnam company, factory, warehouse, sales and external partners

• Support mobile clock-in, GPS/access control/face devices, mobile approval, sales visits, work orders and alerts

• Generate reports for attendance, overtime, leads, conversion, contract execution, collection, expenses and team performance

• Integrate ERP, finance, payroll, email, WeCom/DingTalk/Feishu, Google Workspace, Microsoft 365, with backup and access control

Process:

1. Map collaboration pain points across HQ, Vietnam office, factory, sales and field teams.

2. Confirm OA, attendance, HRM and CRM modules and system selection.

3. Design organization structure, approval flows, roles, fields and reports.

4. Configure bilingual interface, holiday rules, shifts, payroll interface and customer fields.

5. Import employees, departments, customers, suppliers, historical contracts and sales data.

6. Integrate attendance devices, email, ERP, finance or payroll systems.

7. Run pilot, train users and validate management reports.

8. Optimize workflows, permissions, automated reminders and dashboards after launch.