Shared Services Center Market (2023 - 2030)

Shared Services Center Market Summary

Organizations globally seek innovative procedures for continuous improvement in day-to-day dealings coupled with operations performance management programs to extract the highest possible outcome from the SSC units. Efficient implementation of SSC can potentially deliver savings in operational costs, and the key outcomes generated include reduced operational complexity and improved task implementation efficiency.

The growing need for a higher degree of strategic flexibility has led to a substantial rise in establishing these centers. They are designed per organizational structure and process flow to deliver a fully optimized impact that extends operational excellence and assists the management in focusing on strategic decision-making. Implementing a shared services center brings about the complete re-engineering of primary business functions proposed to enhance operational end function optimization.

Easy availability of low-cost qualified labor and educated personnel is anticipated to drive SSC establishment in associated regions such as Latin America and Asia Pacific. Tax relaxation initiatives, such as tax-free zones and SEZs, by domestic legislation in selected territories have positively impacted SSC establishments.

The complexity linked with establishing and implementing the SSC framework is expected to challenge market growth. The assigned work is performed dynamically across numerous business units in SSC functional entities. The repetitive nature/routine procedures tasks are dealt with by leveraging best practices from multiple task sets.

Imminent tax benefits and availability of low-cost educated labor in regions such as Eastern Europe, Latin America, and Asia-Pacific are expected to boost the dynamic location shift of SSC entities to these geographies. The Latin American and Asia Pacific regions that deliver cheap labor and high tax relaxation in the present situation are presumed to eventually cut the tax reimbursements and offer cheap labor over the forecast period as they accomplish stable development and better living standards for the average population.

End-Use Insights

The other segment held the largest unit share of 35.1% in 2022. It consists of human resources, procurement, and IT & telecom. The human resource department conducts various activities such as payroll, recruitment, employee relations, training, and development. Shared services centers have HR teams that handle these functions and help organizations streamline their process without adding an extra department to the organization, ultimately saving costs for the company.

The pharmaceutical & clinical segment is expected to grow at the fastest CAGR of 23.9% during the forecast period. The increasing need for cost reduction and optimization for speed to market new drugs in the pharmaceutical industry is driving the growth of the shared services center market.

Regional Insights

The Asia Pacific region held the largest market share of 40.3% in 2022 and is expected to continue its dominance during the forecast period. This growth can be attributed to factors such as lower charges in the region since this region offers a big pool of young English-speaking professionals, relatively low wages, and infrastructure costs. Cultural homogeneity, coupled with low- labor and infrastructure costs in countries such as India, China, and Singapore, is expected to bolster the establishment of SSCs in the region.

Europe is estimated to grow at the significant CAGR of 16.9% over the forecast period. The growth is attributed to the availability of a skilled labor force, comprehensive knowledge of languages, and cultural and geographic proximity to Western Europe. Moreover, the region incorporates many well-known universities, enabling access to the qualified talent pool. There exists a rivalry between East European cities to attract investment in new or expanding SSCs, and their attractiveness is judged on key factors, such as availability of people, labor rates, and infrastructure. This rivalry has caused first-tier and capital cities, such as Bratislava, Budapest, and Warsaw, to become less attractive than the second-tier cities.

Key Companies & Market Share Insights

The industry players are undertaking strategies such as product launches, acquisitions, and collaborations to increase their global reach. For instance, in August 2023, RHI Magnesita, a high-grade refractory products, systems, and solutions manufacturer and supplier, set up a shared service center in India. The center offers a range of services, including Procure to Pay (PTP), Attract to Grow (ATG), Record to Report (RTR), and Order to Cash (OTC).

Recent Developments

• In August 2023, Teleperformance launched a shared service center in Hyderabad, India. The center provides critical support using next-generation AI and data analytics to administer back-office services, including finance, human resources, IT administrative support, and workforce management.

• In March 2022, Indian Oil Corporation (IOC) established a shared service center with IBM Consulting for vendor invoice management. The center was staffed with employees from IBM and Indian Oil Corporation to process over 1.5 million invoices over a year.

• In January 2022, Chasey Partners advised ISA to expand and implement their shared services center. The aim was to improve the company's strategic thinking by moving away from transaction processes and focusing on value-added services.

Shared Services Center Market